FREQUENTLY ASKED QUESTIONS

 

What is Physiotherapy?

How is Terrace Physio Plus different from other clinics?

Do I need to see my Doctor before starting Physiotherapy?

Do I need a referral? 

Where can I park?

How much will it cost?

How do I make an appointment?

How long is an appointment?

How many treatments will I need? 

How do I pay?

Are rebates available?

Is it okay if I am not an athlete? 

Do you have a cancellation policy?

What should I bring/wear?

 

What is Physiotherapy?

Physiotherapy is a scientific health profession concerned with the treatment of the musculoskeletal and movement systems of the body. Physiotherapists are highly skilled and trained in the musculoskeletal and neurological systems; they employ unique hands-on techniques in association with proven modalities and individualized exercise programs to assist patients correct musculoskeletal dysfunction and normalize movement and function.

How is Terrace Physio Plus different from other clinics?

At Terrace Physio Plus we strive for excellence in the diagnosis and treatment of musculoskeletal injury and movement dysfunction. All our clinicians are educated and trained in some of the countries best universities. They have many years of professional experience and are constantly improving their skills and techniques with on-going education. The latest scientific research is incorporated into treatment plans. At Terrace Physio Plus you will receive personalized treatments in your own private room in our modern facility. We work closely with your Doctor, personal trainer, team coach or employer to help you through your injury and return to your best as soon as possible. More importantly we listen to your needs and goals and we care to help you.

Do I need to see my Doctor before starting Physiotherapy?

No. In Australia, Physiotherapists are Primary Care Clinicians qualified and skilled in the management of musculoskeletal injury, dysfunction or derangement. You do not need a referral to see a Physiotherapist. However, your Physiotherapist will normally ask about who your Doctor is so that your Doctor is informed about your condition and progress. Your Doctor will also help identify any crucial information that can assist the Physiotherapist plan your treatment course. If your problem is related to WorkCover, DVA, EPC or CTP, you will require a GP referral and appropriate proof of liability.

Do I need a referral? 

A referral is not necessary unless you are claiming your treatment through a compensable body (DVA, WorkCover, EPC or CTP). If you have any queries regarding claiming your treatment, please contact reception on (02) 4983 1765.

Where can I park?

There is ample parking in the cinema centre carpark of which we are a part of. Occasionally, this gets really busy and there is off-street parking in Bourke St East. We have some disabled access carparks at our front door. At our Carrington, Maitland, Medowie and Beresfield locations, all have designated parking for their clients which you are welcome to park in.

How much will it cost?

Physiotherapy consultations are covered under private health care insurance and in some instances is partially covered by Medicare when referred by your G.P.   To find out the value of a consult, or to make an appointment please phone our reception staff.

How do I make an appointment?  

Appointments can be made by contacting our reception staff on (02) 4983-1765 or by booking online here at our webiste (click "book now").

How long is an appointment? 

Most consults at Terrace Physio Plus are 30 minutes long, and up to 60 minutes for an initial assessment and treatment consult if required. We feel that this time is necessary to accurately assess, treat and educate you about your injury and recovery. If you have multiple injuries to be assessed or have a compliated history, then an hour consult may be required (this can be discussed with your therapist). Massage appointments are generally for 30 minutes, but 60 and 90 minute appointments are available upon request.  

How many treatments will I need? 

The number of treatments required for an injury will vary greatly from patient to patient. Some people only require one or two treatments, while others need a more intensive and supervised program over a period of months. There are multiple factors that can influence your recovery. At Terrace Physio Plus, our aim is to not only supply you with the treatment, but also the tools to help you self-manage to make an optimal recovery. 

How do I pay? 

Payment is required at the time of treatment. Payment can be made with cash, debit card or credit card (Visa or MasterCard). Depending on your private health insurance arrangements, we have an HICAPS facility, which lets you claim on the spot and then only need to cover the gap. Please bring your private health insurance card to take advantage of HICAPS. EPC claims will need to be processed in full, and you can see Medicare for the rebate.

Are rebates available?

Rebates are available on all of our services through your private health insurance, depending on your level of cover. If your health fund is not registered for HICAPS, we will supply you with a receipt to claim your rebate back. Please be aware that amounts vary between insurance companies and we recommend that you contact your insurer for more information regarding your individual cover. 

Is it okay if I am not an athlete? 

Of course! While we have experience working with high level athletes, the majority of our patients are from the general population. So whether you want to run a marathon or walk along the beach, we can help.

Do you have a cancellation policy? 

We require a minimum of 12 hours notification of cancellation prior to your scheduled appointment, otherwise a cancellation fee may be incurred. We realise that appointments made in advance can be difficult to remember, so to help you from forgetting we will often confirm with you by phone the day before your appointment. 

What should I bring/wear?

As part of our assessment and treatment, we often need to see the body area in question. Athletic shorts for lower limb and pelvic injuries, and singlets for shoulder and neck problems, are a great idea. Also, please bring any referrals, reports, imaging or anything else that you think might help your therapist.